FREQUENTLY ASKED QUESTIONS

FLOWERS

Will my order look exactly like the photos on the website?
Due to seasonality, certain flowers found on our website may vary slightly to what is delivered. We always use the freshest blooms and will substitute an item of similar quality and value where required.

What flowers will my arrangement include?
We endeavour to use seasonal, local flowers where ever possible to ensure quality and longevity. We do import some flower types so that we have variety in our range. We always do our best to meet any special requests.

How do I care for my flowers?
Check out our blog post HERE.  But some basic tips include:
– Start with a clean vase full of fresh cool water.
– Snip roughly 1cm off the end of your stems at an angle and
  remove any leaves that will be in the water.
– Enjoy in a spot away from your heater or air conditioner.
– Recut the stems and replace the water every couple of
  days, and remove any dead flowers.

DELIVERIES

Which areas do you deliver to?
We have our own drivers and deliver to all suburbs in the Hobart region. The delivery fee is added to your order on checkout, and is based on the suburb of delivery.  A list of the suburbs you can order via our website is found here

We can also arrange delivery to the East Coast, Tasman Peninsula and other areas around Tasmania. Give us a call on (03) 6288 7330 to organise.

Can I have same day delivery?
For Monday to Friday we can offer same day delivery for orders placed by 1pm (give us a call if you have just missed the deadline and we will do our best to deliver for you!).

For Saturday deliveries, please call us on (03) 6288 7330.

We are closed on Sundays (except Mother’s Day) and Public Holidays. Any orders received for these days will be delivered on the next business day.

What time will my order arrive?
Our couriers are unable to guarantee a specific delivery time, but we can include your order in our AM or PM run as preferred.  

What if no one is home when the delivery arrives?
Our flowers are wrapped with a wet pack to ensure they are ok out of water for a couple of hours. If no one is home, our courier will leave it somewhere safe out of the weather.